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Passkey FAQ
If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?Published on Mar 19, 2025Updated on Mar 4, 2026116How do I create passkeys? (app)
Before you create a passkey, make sure you at least have: A mobile device with iOS 16.0.0+ or Android 7.0+, or A USB security key that supports the FIDO2 protocol Note: iOS: Requires iOS 16.0+ and the system Passwords app. Update iOS or reinstall the app if needed. (The standalone Passwords app requires iOS 18+.) Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2.Published on Aug 16, 2023Updated on Mar 26, 202612,830What's Options trading?
If you are pure option buyers or option is just a small part of your overall portfolio to hedge or enhance yield on delta-one or spot positions, you do not have to switch to portfolio margin at all. The user guide of Portfolio margin is available here. Please contact your account manager or institutional@okx.com if you require a thorough examination on margin calculation. Please note Portfolio margin's margin calculation is based on a risk unit, or underlying concept.Published on Nov 19, 2024Updated on Feb 9, 202610What's P2P price widget?
iOS version You may choose to add the widget on any home screen page or on the widget page (Swipe right from homescreen, it requires you to unlock the phone to perform the add action). Your device needs to be on iOS 14 or above.Published on Sep 22, 2025Updated on Nov 17, 202522How do I add OKX widget on my phone?
Swipe down or tap and hold the preview of the app, select the Lock icon in the pop-up menu.On iOS We offer a wide variety of widgets on iOS.Published on Aug 15, 2023Updated on Mar 18, 20265,824Security audit report collection
Certik OKX Wallet front-end, mobile (iOS/Android) and SDK components audit report - 2024.05.23 The front-end, mobile (iOS/Android) and SDK components of OKX Wallet have passed the security audit by CertiK: A portion of Mobile App Source Code which contains both the iOS and Android components responsible for wallet creation/import, password management and data backup to cloud platforms.Published on Nov 11, 2022Updated on Jan 27, 20267,074Why is my OKX app not working?
For iOS: iOS doesn’t provide a direct cache-clearing option. Instead, delete and reinstall the app to refresh stored data.4. Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?Published on Mar 16, 2026Updated on Mar 26, 2026Disabling cloud sync on your authenticator app
Google Authenticator (iOS & Android): Open Google Authenticator and select the Profile icon in the upper right corner to check if you're logged into a Google account: Not logged in: cloud sync is automatically disabled, and no further action is required. Logged in: cloud sync is enabled by default. Log out of your Google account to disable it.Microsoft Authenticator Cloud sync is disabled by default.Published on May 12, 2023Updated on Feb 12, 20264,520How do I create a DEX trading wallet?
When creating a Passkey wallet, you’ll need to log in to a cloud service where your wallet will be backed up automatically: Completed identity verification Created a Passkey in the exchange A device that supports Passkey (iOS 16+ or Android 8+ with Google services access) An email address that complies with the zkEmail standardHow do I create a DEX trading wallet? Entry point: the first time you trade a DEX token, go to the trading page or asset page and select Create Wallet.Published on Jan 29, 2026Updated on Jan 29, 20261How do I create a DEX trading wallet?
When creating a Passkey wallet, you’ll need to log in to a cloud service where your wallet will be backed up automatically: Completed video identity verification Created a Passkey in the exchange A device that supports Passkey (iOS 16+ or Android 7+ with Google services access) An email address that complies with the zkEmail standardHow do I create a DEX trading wallet? Entry point: the first time you trade a DEX token, go to the trading page or asset page and select Create Wallet.Published on Oct 1, 2025Updated on Dec 3, 202524How do I set a price alert for P2P trading? (app)
P2P Trading, select Profile > Price alerts Select Price alert to start setting Select Create alert > Choose the type of alert you want to create Set a Buy price alert: you will be notified when price is below a certain amount Set a Sell price alert: you will be notified when price is above a certain amount You can select alert type to set a buy or sell alert Note: You will only be notified once, after which the price alert will be deleted and will have to be set again This is available on both iOSPublished on Sep 1, 2023Updated on Mar 24, 202614,673How do I use CeDeFi trading?
Meet mobile system requirements: iOS devices: Must be running iOS 16 and above Android devices: Must be running Android 8.0 or above, and Google services must be accessible and functional (Note: In some regions, Google Play services may be blocked due to network restrictions) Note: due to global compliance requirements, access to our services may be restricted in certain regions.Published on Sep 24, 2025Updated on Mar 3, 20265How can I troubleshoot web or app issues?
If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no direct “Clear Cache,” but deleting and reinstalling the app achieves the same effect.For browser Open your browser settings. Find the Privacy or Clear browsing data section. Select Cookies and Cached files, then confirm to clear them.Published on Feb 11, 2026Updated on Mar 4, 20266How do I trade in CeDeFi trading?
(Passkey is available in iOS 16+ or Android 7+ with Google services). Learn more here.2. How do I select a token and trade in CeDeFi trading? Go to Markets > DEX. Search for the token you wish to buy, or look up newly launched meme coins using the Search bar. Review the token details, risk rating, and live market data. Enter the amount you'd like to buy, then confirm the trade details (including the fees and amount you'll receive).Published on Sep 24, 2025Updated on Mar 4, 20265How do I import a wallet from Trust Wallet to OKX Web3 wallet?
With the OKX Web3 wallet, you have complete ownership of your assets, and it is accessible on iOS, Android and web browsers.How do I get my secret phrase on Trust Wallet?On the web Log in to your Trust Wallet extension on the web, go to Settings Select View Secret Phrase to get your secret phrase in order to import it to your OKX Web3 wallet View your secret phrase on Trust Wallet extensionOn the app 1.Published on Nov 29, 2023Updated on Sep 12, 202591