This policy is subject to periodic reviews and updates to ensure its effectiveness and alignment with evolving market dynamics.I'm a diamond merchant and I'd like to be featured? You may reach out to us via p2p@okx.com.

A snapshot will be taken on March 25, 2026, at 10:00 (UTC+8). Users who are VIPs at the time of the snapshot will be eligible to receive a World Cup VIP Exclusive gift set. VIPs may submit their delivery address, Customization Name and Number on the football Jersey from March 25, 2026 at 12:00PM (UTC+8) to March 31, 2026 at 12:00PM (UTC+8). Notes: Only verified VIP users are eligible. Trial VIP accounts aren't eligible for the World Cup VIP Exclusive Gift Set.

How do I enroll in this New User Full Rebate Program?

If you want to discover new tokens in the ever-evolving cryptocurrency market, a great starting point is to visit here or navigate to Discover > Opportunities on the platform.What's the Opportunities page and how can I use it to discover new tokens? The page offers a comprehensive overview of the latest tokens available for trading.

What is New User Bonus program (NUB)? A program for new users signing up through Referral, Affiliate, or other designated referral links to receive rewards upon completing specific tasks.How do I enroll into the New User Bonus program (NUB)?

Once in, you'll be able to find the latest news update within the Feed. Read through the latest news update from the Opportunities feedHow do I discover the latest news from the trading chart screen? Head over to the trading page and once you're on the page, select the charting option on the top menu Proceed to select the charting option on the trading page Select Feed on the trading chart screen Select the Feed option to load up the current news update

If your first facial recognition attempt fails, please update your app to the latest version before trying again. This will greatly improve the success rate. Facial recognition on a new device must be performed by the account holder. If you are the account holder but facial verification fails, please try the following. Ensure that the OKX app has permission to access your camera and photo gallery. Update the OKX app and restart your device to clear the cache.

How often are new items added to OKX House? Our OKX Shop is regularly updated with the latest products and limited-edition items. While there's no fixed schedule, new additions are introduced periodically, so be sure to check the OKX House page frequently for updates.14. Who can I contact for support regarding OKX House? For further assistance, please reach out to OKX Shop customer support via shop@okx.com and we’ll be happy to help.

A hard fork occurs when a newly forked chain is not compatible with the old one, meaning that old nodes will refuse to process blocks generated by the new chain. Blocks that do not adhere to the original protocol will be ignored, and miners will always verify the last block according to the old protocol before mining a new block. If I encounter this situation, what should I do?

Stay updated As the crypto asset market evolves, new tokens may be added or removed. Check our announcements regularly to stay informed about the latest supported tokens. Note: By following these steps, you can effectively avoid depositing unsupported tokens, ensuring the security of your assets.

Some individuals falsely claim to be partnering with OKX and proactively contact users by phone, inviting users to join third-party chat groups such as WeChat or Telegram. They then attempt to lure users into transferring their assets, ultimately committing fraud. These activities are highly deceptive, please stay vigilant and do not trust such claims. How do I identify and prevent:1. Be cautious...

With the growing adoption of OKX Wallet, scammers are continuously developing new tactics to deceive users into authorizing wallets or revealing seed phrases or private keys, which may lead to the loss of assets. Please stay vigilant and be cautious at all times.New scam case: malicious permission changes This type of scam most commonly occurs during deposits made via the TRC network.

ask/bid levels changed, existing orders will be canceled and new orders will be placed based on the latest orderbookWhere can I know more about Iceberg bot and other trading bots?

After the VIP fee rate adjustment takes effect, your existing positions will be automatically updated to reflect the new fee rates. The system will apply the changes dynamically, and no manual action is required. We recommend that you closely follow the official announcement for the effective date and the latest rate standards.Q10: Do the new VIP fee rates also apply to API users? Yes, API users are also eligible for and subject to the updated VIP fee structure.

How can I know the latest component weight? To find out the latest component weight, you can always open our OKX Index page and select the index you want to learn more about, and you'll find the component's weight on our index details page (for example, https://www.okx.com/markets/index/btc-usdt). Find the component weightage on our OKX Index page5. What will be updated on API related to index component weights? No changes to current API endpoints and no new endpoints will be added.