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Why hasn't my deposit been credited?
Otherwise, you'll need to contact the receiving platform's customer support to request recovery.Deposits of non-tradable assets If you deposit assets that are not supported for trading or deposits on OKX, the funds may not be credited. Please check whether the deposited asset is tradable and supported on OKX before initiating a deposit.Published on Sep 1, 2023Updated on Mar 3, 2026FAQ13,721How can I protect myself from scammers?
We don't recommend accepting payment from a credit/debit card that doesn't belong to the buyer.5. What should I do if I’m scammed in a C2C trade and the other party refuses to refund? During a P2P trade, if you encounter a dispute such as limited buying attempts, the other party not releasing tokens or the other party paid using a non-verified account etc, you can submit an appeal for the order.Published on Aug 21, 2023Updated on Mar 3, 2026FAQ12,033Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on Oct 17, 2024Updated on Feb 12, 2026FAQ1,792How do I buy crypto with debit cards?
After completing your buy order, you will see a debit authorisation on your card and you will receive your crypto in your assets You can select Review details to view your order history or select Back to home to your homepageFAQ1. What cards can I use? You can use Visa or Mastercard cards. At this time, we only support debit cards in the US.2. What are the fees? Fees may vary depending on the country of residence you belong to. Currency Fees USD 2.49%3. How do I verify my US debit card?Published on Sep 13, 2024Updated on Feb 19, 2026FAQ5OKX Trading Rebate Card - Terms and Conditions
With OKX Rebate Card, you can get trading fees rebated back on our products that are available in your country and permitted by local regulations. (Only applicable to countries where Rebate Card is available)How does it work? Each rebate card has its face value and valid usage period. Once rebate card is granted to your account (Rewards Center > My Rewards), your corresponding daily trading fees (00:00 to 23:59 UTC+8) will be distributed to your Funding Account in USDT within the next day.Published on Oct 9, 2023Updated on Jan 8, 2026FAQ333How do I deposit USD with a debit card?
After the deposit is successful, you'll see a debit authorisation on your card Funds will be available for trading immediately after the deposit is completedFAQ1. What cards can I use? You can use Visa or Mastercard cards. At this time, we only support debit cards in the US issued by a US-bank.2. What are the fees? Fees may vary depending on the country of residence you belong to. Please click here on how to check the fees.3. How do I verify my US debit card?Published on Mar 2, 2026Updated on Mar 2, 2026FAQWhat should I do if I want to withdraw assets that are not supported on other platforms?
You can only consult the customer support of the receiving platform or wallet to find out how to recover your assets. You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds.Published on Apr 8, 2025Updated on Feb 3, 2026FAQ9What is the New User Full Rebate Program?
Rebate Card Rebates on trading fees across eligible products. Rebated fees are withdrawable; card principal is not. The specific daily reward composition and allocation ratio will be displayed on the Program landing page and is subject to configuration. Reward Distribution Rewards are distributed daily over 7 days following completion of the First Qualifying Trade. Each day's reward is dispatched at the scheduled daily dispatch time (based on local time or SGT, as configured).Published on Mar 16, 2026Updated on Mar 28, 2026FAQCommon scam tactics
For more details on what to do during or after a scam, check out this article.Published on Sep 28, 2023Updated on Feb 6, 2026FAQ2,613OKX customer review reward from Sourceforge terms and conditions
If you have received a feedback link by email, we invite you to leave an unbiased and fair review for a chance to receive a $20 gift card. Terms and Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews. OKX is simply looking for honest reviews and SourceForge will award a gift card regardless of whether the review is positive or negative.Published on Aug 7, 2023Updated on Oct 8, 2025FAQ85How do I buy crypto with ACH?
What should I do if I encounter errors during an ACH purchase? If you experience any issues, contact our customer support and provide screenshots to help us assist you faster.5. How can I check my remaining ACH purchase limits? Select the information icon next to your selected payment method to view your remaining ACH purchase limits. If you're wondering how you can buy crypto with debit or credit card, visit here.Published on Apr 25, 2025Updated on Dec 31, 2025FAQHow can you protect yourself from a phishing attack?
They then distribute this counterfeit URL to the mass audience via SMS, email, and various social media platforms with the intention of luring users into clicking on the link, through which the attackers defraud users of their bank account information, credit card details, passwords, and other personal data, ultimately gaining unauthorized access to users' assets. Phishing attacks can sometimes be very difficult to distinguish.Published on Aug 17, 2023Updated on Mar 3, 2026FAQ3,681Smart Arbitrage with staking
Learn more What is Staking?What is Staking on Ethereum? By staking ETH tokens and delegating them to validators on the Ethereum network, you can receive equivalent BETH and earn daily BETH rewards. First reward arrives on the next day, If you subscribe after 16:00 UTC, your first reward will arrive in 2 days. Reward gets distributed daily. What is Staking on Solana?Published on May 7, 2025Updated on Nov 4, 2025Product documentationWhat should I do if I deposit to the wrong address?
(applicable to certain cryptocurrencies) If any of the above information does not match, the deposit will be considered an unsupported deposit, and the crypto will not be credited automatically. Recommended actions: App: You can refer to this article and follow the instructions to handle the issue: What should I do if I accidentally deposit crypto that OKX doesn't support?Published on Oct 15, 2024Updated on Feb 12, 2026FAQ232What's KYC: What to expect and why it matters?
What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on Jun 24, 2025Updated on Jan 15, 2026FAQ52