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Common scam tactics
Be extra cautious when approached through social media platforms like Facebook or Telegram.What should I do if I have fallen for a scam? For more details on what to do during or after a scam, check out this article.Published on Sep 28, 2023Updated on Feb 6, 2026FAQ2,618How do I identify OKX official accounts?
You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Facebook Go to Facebook page, copy the Facebook page link. Copy the Facebook page link Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.X To verify the official pages: Verify official page: go to the page and copy the X page link.Published on Aug 11, 2023Updated on Jan 26, 2026FAQ5,363What should I do during or after a scam?
Relevant platforms may include WhatsApp, Telegram, Wechat, Line, Facebook, Instagram and etc. Screenshot key information: capture crucial transfer information, including the scammer's address, transfer screenshots, the scammer's false claims, and other scam website information. Ensure that the screenshots are clear and include timestamps and transaction details.Published on Mar 11, 2024Updated on Mar 4, 2026FAQ725Why is my deposit/withdrawal suspended?
It's recommended that you pay close attention to our latest announcement for updates on the status and service resume, so you can stay informed and resume operations as soon as possible. You can also reach out to the project's support team if you need further assistance.Projects ceasing operation (Deposit/withdrawal suspension) On the occasion of project ceasing operation due to operational/financial difficulty, we'll suspend or close the deposit and withdrawal of its token.Published on Aug 31, 2023Updated on Jan 26, 2026FAQ982What can I do if my device is running in an unsafe environment?
While using the OKX app, you may encounter a warning stating that your device appears to be operating in an unsafe environment, potentially leading to security risks. This warning is a security alert from the OKX system, indicating that it has detected an anomaly in your device's operating environment. This means the way you currently use OKX may lead to information leakage, potentially resulting in the theft or transfer of your OKX assets by Trojan viruses or hackers.Published on Jan 19, 2023Updated on Feb 12, 2026FAQ298What are sanctions?
This may include a prohibition against dealing or transacting with entities, individuals, or wallet addresses in a certain country, in a certain industry, or specific people.To confirm that OKX is operating within the parameters of the various sanctions programs of the jurisdictions within which it operates, we need to collect sufficient information to be sure that we are not doing business with a sanctioned individual, entity, country or wallet address.Published on Sep 1, 2024Updated on Nov 17, 2025FAQ2How do I use the custom formula feature?
Navigate to the Trading screen Select Advanced Select Custom Formula from the list of options Select Custom Formula from the Advanced option Enter your formula using mathematical operators For instance, you would like to compare SOL’s performance to BTC using SOL/BTC, or evaluate the stronger pair by calculating SOL/BTC – ETH/BTC You can create a formula using up to 10 pairs with +, -, /, and * operations Once a formula is created, the chart dynamically updates with candles that reflect the calculatedPublished on Mar 5, 2025Updated on Sep 10, 2025FAQ4What onboarding information is required for the non-profit organization (NPO)?
These persons govern and oversee the NPO, and are responsible for its high-level strategy, operations, and accountability. Donors: Persons or institutions that provide financial contributions (donations) to the NPO supporting its mission and activities without expecting any gain in return. Authorized users: Persons who have access to and can operate your institution’s OKX account.What'll an NPO need to consider for the onboarding process?Published on Oct 13, 2023Updated on Feb 12, 2026FAQ71Flywheel
When the bot's funds do not meet the minimum investment requirement of dual-investment financial products during operation, the bot cannot match new dual-investment financial products.Published on Feb 11, 2025Updated on Aug 14, 2025Product documentationWhat onboarding information is required for a privately owned company?
Authorized users: Persons who have access to and can operate your institution’s OKX account. The partners (if your company is a partnership) * If your company is a partnership and one or more of the partners is a legal entity, then you will need to provide the UBO information of said entity. Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ277Introduction of rules on OKX Connect
API OAuth Operating Model Operate by binding OKX, Institutions and users with API Key By calling the OKX app or the web page for trading authorization, the broker can authorize the Connect Institution App to call interface and operate correspondingly on the user's account under the situation that the user does not need to disclose their API key in OKX.Published on Feb 9, 2026Updated on Mar 2, 2026Product documentationHow do I use a physical security key to protect my account?
Here's how to set it up: Go to okx.com, open the menu, and select Profile & Settings Navigate to Security Center > Passkey > Add Passkey > Use other equipment or external key Follow the prompts to confirm your PIN and complete the binding process Once set up, your hardware key can be used for secure logins, withdrawals, and other sensitive operations.2.Published on Jan 10, 2025Updated on Feb 12, 2026FAQ17,739What's OKX Security Assistant?
Whether you’re a CeFi or Web3 user, if you suspect device risks, it’s recommended to take the following loss-mitigation actions first: Immediately stop trading and sensitive operations Don’t enter seed phrases or private keys on this device Don’t perform large transfers or withdrawals Switch to a trusted device to complete necessary operations Check for abnormal signs such as: Unusual logins Abnormal authorizations Changes to withdrawal addresses or whitelist settings Seek official support if necessaryPublished on Jan 15, 2026Updated on Feb 13, 2026FAQ11What onboarding information is required for a family office?
Authorized users: Persons who have access to and can operate your institution’s OKX account.What'll a family office need to consider for the onboarding process? Identify all key parties Identify all parties involved in the family office, including the corporate officers, directors, ultimate beneficial owners, and any authorized users.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ68What onboarding information is required for a Publicly Traded Company?
Authorized users: Persons who have access to and can operate your institution’s OKX account.What'll a publicly traded company need to consider for the onboarding process? Identify all key parties Identify all parties involved in the publicly traded company, including corporate officers, directors, ultimate beneficial owners, and any authorized users.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ76