Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new name

We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name. These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate.

If your deposit is from the exchange platform Select the exchange platform name that your deposit is from in the Exchange platform field Input your sender's legal name in the First name and Last name field, then select Submit Note: if you're the sender or buyer of crypto assets, you can select I'm the sender checkbox.

Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the listWhat if I have different names saved for the same address after the address type upgrade? In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade?

If I deposit money from another exchange (such as Upbit) to OKX and encounter Travel Rule verification failure due to a name mismatch, what should I do? You can verify whether the information provided by the sender before depositing matches your identity verification details on OKX. Occasionally, errors occur due to incorrect name entries, resulting in verification issues.

Can I change my name after completing identity verification? This feature is only available in certain regions. Please refer to How do I change my verified name? If you're unable to change your name manually, please contact the OKX Assistant for support. Note: if you have any other questions in regards to this process, proceed to our OKX Support Center chatbot to connect with our customer support team through our website or app.

We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.

Always check the buyer's name and payment amount are correct before releasing the crypto. If you receive payment and the payer's name doesn't match the buyer's name on OKX, please raise a dispute. We don't recommend accepting payment from a credit/debit card that doesn't belong to the buyer.5. What should I do if I’m scammed in a C2C trade and the other party refuses to refund?

3 months with compensation or business ownership confirmation Investment returns Investment Account Statement Issued within the last 3 months Retirement Account Statement Issued within the last 3 months Brokerage Statement Issued within the last 3 months Bank Statement Shows investment income (past 3 months) Tax Document Shows investments (past 12 months) Others Issued within the last 3 months with funds confirmation Exchange wallet Exchange Statement Issued within the last 3 months and showing name

Any funds sent to this account will be credited to your OKX account Review the deposit details and initiate the deposit Notes Deposits must be made from a bank account in your name (the same name used for your OKX account registration) Deposits that fail name verification will be refunded to the sender If your bank supports the Singapore FAST network and your deposit is below 200,000 SGD, we recommend using FAST transferFAQ1. Why am I not able to see the "Deposit cash" feature?

Invalid Proof of Address Issue Description: The proof of address shows another person’s name instead of yours. You submitted proof of address document is not acceptable.

Any funds sent to this account will be credited to your OKX account Notes Deposits must be made from a bank account in your name (the same name used for your OKX account registration) Deposits that fail name verification will be refunded to the senderFAQ1. Why am I not able to see the "Deposit cash" feature? To comply with local laws and regulations, cash deposits are only available in specific regions. This may mean that your account is currently not eligible to access this feature.2.

Buyer's remark in the transfer and non-release of crypto by the seller: If the buyer includes sensitive words or expressions related to crypto and digital currency, such as the type of crypto trading (P2P or Peer-2-Peer), the name of the crypto exchanges (OKX), or name of the crypto currency (BTC, ETH etc.) or other sensitive information in the payment remarks, OKX customer support will contact the seller to either release the crypto or arrange a refund.

On the web Open OKX website and login to your account, go to Profile and select Sub-accounts Select +Create sub-account, then fill in Login name and select Account type Standard sub-account: you can separate your funds to run different trading strategies by depositing and transferring funds into your sub-account. However, you're not allowed to perform withdrawals. Managed trading sub-account: you can entrust your sub-account to a professional trading team.

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