All
FAQ
Announcements
Product documents
How do I migrate my email address or phone number to another account? (web)
Example: if you've an unverified account (Account A) and a verified account (Account B), you can migrate Account A into B. After migration, Account A will be closed and account B will remain as the primary account. This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account.Published on 22 Aug 2023Updated on 28 Mar 2026384How do I make a deposit? (web)
For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same.Published on 13 Aug 2023Updated on 27 Mar 20267,546How do I make a deposit? (app)
For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same.Published on 22 Aug 2023Updated on 27 Mar 2026148,703How do I list my collection on OKX Marketplace?
Supported blockchain networks: ETH, BNB Chain, Polygon, AVAX, Arbitrum-one, Arbitrum-nova, Optimism, Klaytn, OKTC, zkSync, Base, Linea, Polygon zkEVM, opBNB, Scroll, Manta, Mode, Blast, Rangers, IMX ZKEVM, X Layer, Lumi Layer3, B square, zkLink ova, Bitlayer. You can find the full list of networks here. Guidelines for adding to the collection: We'll gather NFTs based on each collection's project contract.Published on 7 Jun 2024Updated on 17 Mar 202651How do I use the Taker buy/sell volume indicator?
When trading futures, head over to the Indicators option on the top menu above the chart and select it Select the Indicators option to load the indicator settings page Indicator settings pop-up page will appear, select sub-chart indicators option on the top menu Check the box of the trading data indicators for the Taker buy/sell volume Select Taker B/S indicator and set your preference on the details before proceeding Learn more on how you can explore the chart trading layout here.Published on 16 May 2024Updated on 10 Sept 202529What do I need to do when I change my country of residence?
Before following Guide A or Guide B below: Open the OKX app and go to Menu Go to your Profile Tap Country/Region Guide A Select Next to proceed to the selecting process of your country/region of residence Proceed to select Next to be able to change your country/region of residence Select your new country/region of residence from the available list and select Confirm Select your country/region of residence before confirming it You'll be redirected to a guide page and you have to complete the relevantPublished on 10 Apr 2025Updated on 16 Mar 2026517Why hasn't my withdrawal arrived in the account?
Select the withdrawal network which is supported by the corresponding platform in the Withdrawal network field For example, you'd like to withdraw crypto from us to Platform B. You've selected the OEC chain in our platform, but Platform B only supports the ERC20 chain. This can lead to withdrawal failure.Published on 22 Aug 2023Updated on 29 Mar 202620,599OKX P2P verified merchant service agreement
Verification Status and Deposit Requirements a) The Site will provide a verification icon or badge to “Verified Merchant” or equivalent, to distinguish them from unverified advertiers or traders. b) You hereby authorise OKX to make a deposit by transferring certain digital assets, as designated by OKX, with the amount depending on OKX’s internal threshold and guidelines, into your Verified Merchant’s deposit account.Published on 15 Sept 2023Updated on 28 Jan 2026708How do I buy crypto?
The amount you have entered is lower than the buying limits of certain payment methods b. To comply with local laws and regulations, the payment methods available to you on your account will be limited to those that are appropriate based on the identity verification documents you have provided during onboarding to OKX. 2. Why am I encountering a "Buy unavailable" message? This means that our Buy services aren't currently available in your region.Published on 10 Aug 2023Updated on 24 Mar 20261,784How do I unlock my deposit when the Travel Rule additional verification is required?
channel name in the Exchange platform field Select I'm the sender checkbox and your legal name will auto-display in the First name and Last name field, then select Submit Fill in all the necessary sender's information Under certain circumstances, you're required to select your country or region of residence in the Country/region field Once your additional verification is successful, your deposit will be unlocked Once your deposit is unlocked, you can convert it into your desired cryptocurrencies3. b)Published on 29 Apr 2024Updated on 18 Feb 2026194How do I register an account on OKX?
Example use case: A user might be a citizen of Country A but living in Country B. What determines their eligibility to use our platform is Country B (residence) and whether we support operations under the legal entity for that jurisdiction — not just their citizenship status.How do I sign up using a referral code? You can sign up using either: a referral link shared by a friend, or a referral code entered during registration.Published on 23 May 2024Updated on 3 Mar 202627,046What attestation do we need to agree to when verifying as an institutional customer?
Applicant has read, understands, and agrees to be bound by OKX’s Terms of Service (hereinafter the “Terms”), and any modification or amendment thereto for as long as it uses the Services (as defined in the Terms); B. any information and/or documentation provided in connection with its application to open or maintain an account or subaccount on OKX (collectively, the “Application Documentation”) by Applicant previously or herewith is true, accurate, correct, and complete; C. any Application DocumentationPublished on 5 Feb 2024Updated on 8 Oct 2025131How to withdraw, trade and stake WLD tokens on OKX wallet?
Part A offers 2 activities for users to experience trading WLD on OKX Wallet-DEX while Part B offers 1 activity for users to experience staking on OKX Wallet-DeFi. Learn more about it here.Published on 28 Jul 2023Updated on 12 Feb 2026102DEX Referral FAQ
You import the same Wallet X on Phone B and bind code CODE456. Trades on Phone A → commission goes to CODE123’s inviter. Trades on Phone B → commission goes to CODE456’s inviter.Commission not received issuesWhy didn't I receive commission when my invited friend traded?Published on 31 Dec 2025Updated on 11 Feb 20262OKX x McLaren NFT Sweepstakes Terms & Conditions
General Conditions: In the event that the operation, security, or administration of the Sweepstakes is impaired in any way, OKX may, in its sole discretion, either: (a) suspend the Sweepstakes to address the impairment and then resume the Sweepstakes; or (b) award the prizes at random from among the eligible entries received up to the time of the impairment.Published on 25 Apr 2024Updated on 8 Sept 2025607