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Travel Rule FAQ (EEA region)
Note: this process relies on the exchange meeting the Travel Rule requirements, as we're subject to European Union regulations prior to us being able to make them available as an option.Published on Dec 17, 2024Updated on Mar 16, 2026627McLaren Race Rewind Singapore Winners
We're delighted to open up a special minting period for the audience that attend Singapore TOKEN2049 on September 18th and 19th, 2024. Those who attend the event and download the OKX Wallet are eligible to claim the Singapore GP digital collectible. This collectible is designed to showcase the McLaren x OKX Special livery. Winner Selection: All customers that participate are entered into a random selection generator.Published on Sep 18, 2024Updated on Sep 8, 202513Common scam tactics
The scammer contacted them, instructed him to call for a lesson, and asked him to share his phone screen. Under the guise of learning, the user was told to purchase lithium tokens and was promised a "gift". The scammer instructed the user to wait for a code, but the user soon discovered his account funds were gone. When questioned, the scammer only replied, "Wait."Published on Sep 28, 2023Updated on Feb 6, 20262,612Why should I choose OKX affiliate program?
We're a leading cryptocurrency exchange that offers a variety of trading products and services. Our affiliate program is easy to sign up for and offers a commission rate of up to 50%. Learn more about it here.What am I missing out? We offer a wide range of crypto trading products, including spot trading, futures trading, options trading, and more. They also offer margin trading with up to 100x leverage, making it an attractive option for experienced traders.Published on Apr 19, 2024Updated on Sep 6, 202518USD-margined futures contracts FAQ
We're introducing all-new USD-margined futures, while allowing users to select their preferred settlement currency. All trading liquidity is consolidated into USD unified order book for a seamless trading experience. USD-margined futures are expressed as XXX/USD UM.What settlement currencies are supported? Supported settlement currencies: USD, USDC, and USDG.How do I change the settlement currency?Published on Oct 13, 2025Updated on Feb 12, 20265How do I capture dual-pronged arbitrage opportunities with the OKX ETH/BTC Bot?
Both a strategy and a philosophy, by integrating trading bots into the hoarding process, we're able to compound the value of the hoarded tokens accumulated through arbitrage, and enjoy the gains when both coins rise in value over time.How does the ETH/BTC Bot work? The ETH/BTC Bot operates by leveraging the constant oscillation of the ETH/BTC exchange rate.Published on Mar 6, 2024Updated on Sep 10, 202527Trading Signal Bot FAQs
We're here to assist you in resolving any persistent concerns.9. Where do I find my signalToken? Select your signal Details Open your signal details Find your signalToken in the alert messages10. Are orders below the minimum order size automatically rejected by the Signal Bot? Yes, if an order falls below the minimum order size, it'll be rejected.Published on Oct 9, 2023Updated on Jan 27, 2026136How do I verify an individual account?
We're required to regularly request that customers verify their identity information. 2. Why did my identity verification for individual account get rejected? We reject verification for various reasons in accordance to our Terms of Service.3. Do I need to submit a new form of identification to verify my individual account? You may be asked to upload an updated form of identification if it's deemed necessary.4. Why is my individual account frozen?Published on Sep 25, 2023Updated on Mar 26, 202630,862How do I stay safe from phishing SMS using the name OKX?
You can check the authenticity of our channels here or if you have any questions, reach out to OKX’s official support—we're here to help.Published on May 9, 2025Updated on Mar 4, 2026321What are the cryptoassets that are listed on OKX in the European Economic Area (EEA)?
We're committed to offering a diverse selection of tokens, aiming at innovation, security, and the diversification of your portfolio. Here, you'll find the tokens currently listed in the European Economic Area (EEA), reflecting our ongoing effort to meet the demands and expectations of our community. Please note that this list was drafted on 04 Jun 2025.Published on Mar 11, 2024Updated on Nov 17, 202594What's Satoshi test and how do I complete it?
In response to the evolving regulatory landscape surrounding cryptocurrency transactions, we're committed to upholding compliance standards established by the Financial Action Task Force (FATF) and local regulatory bodies. One key recommendation underscores the necessity of reassessing the transfer of crypto assets, particularly concerning self-hosted wallets.Published on May 28, 2024Updated on Feb 17, 202660Why hasn't my deposit been credited?
Make sure you deposit at least the minimum deposit amount shown on our Deposit page We're unable to process any deposit amount less than the minimum, nor are we able to reverse or refund the transaction.Published on Sep 1, 2023Updated on Mar 3, 202613,721A beginner's guide to identity verification
We're required to ask for your residential address in order to verify your identity for our regulatory compliance program. Providing a residential address will also help keep your account secure.7. I'm under the age of 18. Why can't I sign up? Due to local laws and regulations, you must be 18 or older to access our services.8. Why do I need to submit a selfie for identity verification? We need your selfie to compare it with your ID and make sure it's really you.Published on Sep 25, 2023Updated on Mar 25, 20266,450How do I use recurring buy trading bot?
Yes, users are able to pause/resume it as we're providing more control and freedom for users should they have to stop Dollar cost average (DCA) for several reasons. They're allowed to review their cumulative Profit and Loss (PnL) performance without any disruption to the user experience. Select Pause to pause your trading or otherwise to resumeCan you set up a buying price range on Recurring buy bot? Yes, you can set it up via the Advanced settings > Buying price range advanced.Published on Aug 30, 2024Updated on Jan 28, 2026587OKX Web3 FAQ
We're committed to providing full cooperation and support to judicial authorities upon request.Please report all security incidents to: safety@okx.comPublished on Jan 19, 2026Updated on Feb 27, 202664