All
FAQ
Announcements
Product documents
How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
What's the anti-money laundering (AML) program questionnaire? The anti-money laundering (AML) program questionnaire is a comprehensive form that asks for detailed information about your institution's compliance practices. The goal is to gather information that helps us assess any potential risks. Why is the anti-money laundering (AML) program questionnaire collected?Published on Dec 12, 2024Updated on Oct 15, 202578World Cup VIP Exclusive Gift Set FAQ
Submit your shipping information on time: Please provide an accurate delivery address before the deadline specified above. If you don't fill in the address information before the deadline or fill in an incorrect address, your gift set will be forfeited and re-shipment will not be available. Estimated delivery time: The gift set will be distributed at the time specified above.Published on Dec 19, 2025Updated on Mar 26, 2026303How can you protect yourself from a phishing attack?
OKX has launched anti-phishing code function. You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on Aug 17, 2023Updated on Mar 3, 20263,685OKX x McLaren: Digital Collectibles FAQs
Physical prizes will be shipped via DHL, you will receive shipping updates via text. If you win an experience you will be contacted via email (nftwinners@okx.com).How do I know what rarity my digital collectible is? You can identify the rarity of your digital collectible by checking their rarity icon which will state Classic, Rare, or Ultra-Rare.Where will my digital collectible be stored and how can I access my collection?Published on Jun 5, 2024Updated on Sep 8, 20256How do I secure my exchange account?
Anti-phishing code An anti-phishing code protects users from email phishing attacks — like those described earlier — by helping them authenticate emails sent by us. Select the Anti-phishing Code option under the Advanced Security section on the Security option and create any code of your choice. Once done, select Get code for SMS verification, enter the received code or the one provided by your authenticator app, and select Confirm to proceed.Published on Jun 12, 2024Updated on Mar 23, 20261,309OKX DEX User Guide (Web)
The Meme Pump section aggregates on-chain meme markets such as Pump.fun and Moonshot, helping users discover early-stage opportunities. The Copy Trading and Signals sections provide curated insights based on wallet addresses and token performance, delivering high-quality on-chain signals to users. Step 4: Place a trade On the Market page, select any cryptos to enter the advanced trading interface and place a trade.Published on Aug 25, 2023Updated on Feb 12, 20261,014How do I complete the required tasks shown in the app?
Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams. Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.Published on Jul 3, 2025Updated on Jul 10, 202535What onboarding information is required for a fund?
directors Register of shareholders or beneficial ownership structure chart (must be signed and dated within the past 12 months) Proof of business address (if different from the registered address) Note:For public funds, only the articles of association are required.Complete the following template to finish verification Sign, scan, and upload the account opening authorization letter (a board resolution containing such authorization is also acceptable) FCCQ Wolfsberg Questionnaire or an equivalent anti-moneyPublished on Oct 13, 2023Updated on Feb 12, 2026115What's OKX Affiliate Program?
In connection with the DEX commission program and on-chain payments, you warrant that you are solely responsible for ensuring that the external wallet address linked for receiving DEX commissions complies with all applicable Sanctions, Anti-Money Laundering (AML), and Counter-Terrorist Financing (CTF) laws and regulations.Why could I be removed from OKX's Affiliate Program?Published on Sep 27, 2023Updated on Mar 16, 20263,195What's KYC: What to expect and why it matters?
By completing KYC, you help us: Confirm that you are who you say you are Comply with global financial regulations and anti-money laundering (AML) laws Protect your account—and the broader community—against fraud, identity theft, and other misuse Whether you're buying crypto, transferring funds, or accessing advanced features, completing KYC allows smoother and safer access.Do I only need to complete KYC once? Not exactly.Published on Jun 24, 2025Updated on Jan 15, 202654What are the cryptoassets that are listed on OKX in the European Economic Area (EEA)?
KAITO TNSR OAS ELON NEAR ETH IP ZEUS APT GALA GHST GAS BERA W CITY DYDX SOL GLM ANIME VENOM ARG ILV FLM HBAR S ZKJ MENGO AGLD AVAX ICX TRUMP ETHFI POR ERN UNI IOST NC AEVO ETHW SLP WBTC IOTA DUCK STRK SWEAT BABYDOGE MLN KAIA AIXBT ZETA LDO OMI NMR KNC SONIC JUP OP CLV AUCTION LEO BIO ICE LUNA YGG KSM LINK PENGU BONK GMT AXS SUSHI LRC GOAT JTO BORA CFG UMA LSK ME ACE APE CXT BAND LTC MOVE SATS ZBCN MINA JST MANA MAJOR INJ SD LAT RSR MDT MEMEFI FET PSTAKE CSPR TRB MKR MORPHO PYTH MAGIC ICP YFI NEO OL MEMEPublished on Mar 11, 2024Updated on Nov 17, 202594What can help prevent P2P crypto scams and protect my assets?
Always install an anti-phishing code for all emails sent by us. An anti-phishing code allows you to identify better if emails are legitimately sent from us. Learn more about how you can protect yourself from impersonation or phishing attacks here.3. Social engineering Another common P2P crypto scam is social engineering, where victims are baited into cancelling or authorizing transactions.Published on Sep 2, 2023Updated on Feb 12, 20261,459450,000 XPL X Drops Campaign Terms and Conditions
Anti-Fraud: OKX reserves the right to disqualify any participant who engages in dishonest or abusive activities during the Campaign, including but not limited to: Registering multiple accounts (bulk registration); Using other people's accounts or identity information; Providing false KYC information; Engaging in wash trades or maliciously inflating trading data; or Any other activity deemed by OKX to be illegal, fraudulent, or harmful. Disclaimer: This is a marketing communication.Published on Dec 16, 2025Updated on Dec 26, 2025How to transfer crypto from Bitvavo to OKX?
As fully compliant crypto-exchange OKX follows all regulations regarding the Travel Rule, which ensures compliance with anti-money laundering (AML) and counter-terrorist financing (CTF) laws. Before initiating a transfer from Bitvavo to OKX, make sure both your accounts have been verified and make sure the details you provide match your verified account information on OKX to avoid issues. If you want to transfer funds from Bitvavo to your OKX wallet read further.Published on Jun 19, 2025Updated on Mar 12, 20266How do I transfer crypto from Bybit to OKX?
As fully compliant crypto-exchange OKX follows all regulations regarding the Travel Rule, which ensures compliance with anti-money laundering (AML) and counter-terrorist financing (CTF) laws. Before initiating a transfer from Bybit to OKX, make sure both your accounts have been verified and make sure the details you provide match your verified account information on OKX to avoid issues. If you want to transfer crypto from Bybit to your OKX wallet read further.Published on Jun 19, 2025Updated on Feb 13, 20262