Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication

The team members are from top universities including Princeton, Tsinghua and Peking University, among which, over 50% members own Ph.D degree. In addition, team has included Oliver Hart, the Nobel Prize winner, and Hoan Soo Lee, the Economist of Council of Economic Adviser (CEA) during the first term of Obama government, as the economic adviser and project consultant.

Change Login Password or Freeze Account If you detect abnormal login activity or actions that were not performed by you, please immediately change your login password under Security Settings, or go to Security Settings > Manage Account and freeze your account in a timely manner to prevent further asset losses. Common scam techniques used by fraudsters1.

Trojan horse viruses can grant hackers remote control of your device — often where your critical accounts are already logged in. Once inside, attackers may perform unauthorized actions, such as transferring funds, changing account settings, or accessing private data. Infected devices also expose stored login credentials and personal data, giving hackers access to a wide range of services beyond your original account.How does a Trojan horse infect your device?

User C The users lent out funds through Simple Earn Flexible, and enjoyed the bonus APR for an 180-day bonus period before. 1000 USDT 1000 USDT is at a market APR when lent out, because the user has previously enjoyed the bonus period already. At OKX, we remain committed to providing you with high-quality products and exceptional experiences. Thank you for being a valued member of our community. If you have any questions, please contact OKX Support Center. OKX team March 27, 2026

User C The users lent out funds through Simple Earn Flexible, and enjoyed the bonus APR for an 180-day bonus period before. 2000 USDT 2000 USDT is at a market APR when lent out, because the user has previously enjoyed the bonus period already. At OKX, we remain committed to providing you with high-quality products and exceptional experiences. Thank you for being a valued member of our community. If you have any questions, please contact OKX Support Center. OKX team Oct 07, 2024

Passkeys allow you to enjoy password-free login without authentication codes. It's the most secure option to protect your account, and you can use your biometrics or a USB security key to log in. Once the passkey feature is activated, at least one passkey must always remain linked to the account.

We’re unable to provide information about another user’s account, even if the request comes from a friend or family member. If someone you know is unable to log in to their OKX account, please ask them to contact us directly via OKX Assistant using guest mode from the login page or Support Center.How do I check and respond to the ticket? You can view and reply to your support ticket through the OKX app or OKX website.

Select Help Center on the login page Select the icon at the top right corner Select ticket center > Help icon on the login page Select Join video call appointment Enter the authentication code that is sent to your email and join the video call Enter the authentication code in order to join the video call Note: after your contact email is verified, you'll receive ticket updates via email.

They then use one of two methods to deceive users into granting them access: Method Description Impersonate official customer service representatives Scammers claim that the order cannot release coins, tricking users into scanning QR codes or providing verification codes, including authorizing login on new devices. These codes may grant unauthorized access to the victims' accounts or authorize logins on new devices.

Users can improve security settings to prevent abnormal login: 1. Created second verification by binding Google Binding Google Authenticator Tutorial: a: Download and Install: Search Google Authenticator in App Store and install. b: Linking Google Verification: Users will get a secret key and make sure you have chosen to make the key Time based. Next step, a user is able to login OKX account and enter “Security”-“Google Auth”. It will show a QR code.

Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?

Users should modify the login password regularly, and try to avoid using the password has been used. Users do not use the same password for different sites. 2. To improve security awareness, users do not login account on the public computer; and personal computer should install anti-virus software. 3. Users should create an admin password when making transactions. OKX has a strong security system, but we need users’ cooperation and use the relevant settings.

Login wallet by Private Key, Keystore File or Mnemonic Phrase to check the ETH address of your DOT ERC20 asset. After login, copy the address of the ETH account (There shall be DOT ERC20 asset in the address) 6. Open https://polkadot.js.org/apps/#/claims and Select Your Polkadot CC1 Account and select MY OKX ADDRESS. Then, click [Continue]. 7. Please fill your ETH address saved in the step 5 in the box of "Enter the ETH address from the sale". Then, click [Continue]. 8.

You can reauthorize access after the upgrade is complete, subject to service availability.Updated login URL Your login URL will change to app.okx.com. We recommend bookmarking the new URL for convenient access.