All
FAQ
Announcements
Product documents
Does OKX Marketplace charge fees?
OKX Marketplace's zero-listing fees democratize access to the NFT world, ensuring that anyone can participate without being burdened by upfront costs.A competitive edge While OKX Marketplace champions zero fees, many other NFT marketplaces continue to charge substantial amounts. This competitive advantage positions us as a market leader in terms of affordability.Published on Oct 14, 2023Updated on Sep 12, 2025FAQ22ADL mechanism enhancements
When the present value of an Applicable Insurance Fund is lower than a. the Average value of the Applicable Insurance Fund in the last 8 hours ("8 Hr Average") minus the greater of i. 30% of the 8 Hr Average; or ii. USD 50,000 (or equivalent) (the result of (a) is the "Volatile Drop Threshold"); 2. When the Applicable Insurance Fund has been fully depleted; 3.Published on Mar 5, 2025Updated on Nov 17, 2025AnnouncementsOKX ZERO Trading Fees event FAQs
When a trading fee is incurred and paid, OKX will deduct the equivalent amount from your rebate card and credit it to your funding account the next day. Ensure that you have sufficient funds to start trading prior to the fee rebate that will be credited the next day. Check for rebate card and remaining balance here.10. What if the trading fee exceeds my rebate card amount?Published on Jul 6, 2023Updated on Feb 12, 2026FAQ38Libra Credit(LBA) Now Available
Dear Valued Customers, We are pleased to announce that Libra Credit(LBA) is now listed on OKX. Please take note of the following go-live schedule: 1. LBA deposit - 16:00 May 22, 2018 (Hong Kong Time, UTC +8) 2. LBA/OKB spot trading - 16:00 May 23, 2018 (Hong Kong Time, UTC +8) 3. LBA withdrawal - 18:00 May 24, 2018 (Hong Kong Time, UTC +8) 4.Published on May 22, 2018Updated on Nov 17, 2025AnnouncementsWhy hasn't my deposit been credited?
Otherwise, you'll need to contact the receiving platform's customer support to request recovery.Deposits of non-tradable assets If you deposit assets that are not supported for trading or deposits on OKX, the funds may not be credited. Please check whether the deposited asset is tradable and supported on OKX before initiating a deposit.Published on Sep 1, 2023Updated on Mar 3, 2026FAQ13,721How can I protect myself from scammers?
We don't recommend accepting payment from a credit/debit card that doesn't belong to the buyer.5. What should I do if I’m scammed in a C2C trade and the other party refuses to refund? During a P2P trade, if you encounter a dispute such as limited buying attempts, the other party not releasing tokens or the other party paid using a non-verified account etc, you can submit an appeal for the order.Published on Aug 21, 2023Updated on Mar 3, 2026FAQ12,033Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on Oct 17, 2024Updated on Feb 12, 2026FAQ1,792OKX Trading Rebate Card - Terms and Conditions
With OKX Rebate Card, you can get trading fees rebated back on our products that are available in your country and permitted by local regulations. (Only applicable to countries where Rebate Card is available)How does it work? Each rebate card has its face value and valid usage period. Once rebate card is granted to your account (Rewards Center > My Rewards), your corresponding daily trading fees (00:00 to 23:59 UTC+8) will be distributed to your Funding Account in USDT within the next day.Published on Oct 9, 2023Updated on Jan 8, 2026FAQ333How do I submit my proof of address (POA)?
What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution. We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.Published on Sep 5, 2023Updated on Feb 12, 2026FAQ850What should I do if I want to withdraw assets that are not supported on other platforms?
You can only consult the customer support of the receiving platform or wallet to find out how to recover your assets. You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds.Published on Apr 8, 2025Updated on Feb 3, 2026FAQ9OKX Card Brazil Referral Program — Terms and Conditions
The OKX Card Referral Program (“Program”) is a promotional campaign organized by OKX (“OKX”, “we”, “us”, or “our”) to reward eligible users for referring new users to obtain and use the OKX Card. 1.2. Participation in the Program constitutes acceptance of these Terms and Conditions (“Terms”), the OKX User Agreement, Privacy Policy, and any applicable product-specific terms. 1.3. This Program does not constitute financial advice, investment solicitation, or a guarantee of returns.2.Published on Feb 26, 2026Updated on Mar 20, 2026FAQ20Information on the New "Rewards" Page
On 2022/12/29 ((UTC+8) ) at 00:00, we will begin the process to convert the remaining Satoshi balance in your account to a rebate card at the ratio of 5,000 Satoshi to 1 USDT rebate card. 2. Accounts with less than 5,000 Satoshi will be issued with a 1 USDT rebate card . 3. Rebate card issued will be valid for 180 days. 4. During this process, you will not be able to use or withdraw your Satoshi. The rebate card will be issued to your account before 2023/01/06 (UTC+8). What is a rebate card?Published on Sep 15, 2022Updated on Nov 17, 2025AnnouncementsWhat is the New User Full Rebate Program?
Rebate Card Rebates on trading fees across eligible products. Rebated fees are withdrawable; card principal is not. The specific daily reward composition and allocation ratio will be displayed on the Program landing page and is subject to configuration. Reward Distribution Rewards are distributed daily over 7 days following completion of the First Qualifying Trade. Each day's reward is dispatched at the scheduled daily dispatch time (based on local time or SGT, as configured).Published on Mar 16, 2026Updated on Mar 28, 2026FAQCommon scam tactics
For more details on what to do during or after a scam, check out this article.Published on Sep 28, 2023Updated on Feb 6, 2026FAQ2,613OKX customer review reward from Sourceforge terms and conditions
If you have received a feedback link by email, we invite you to leave an unbiased and fair review for a chance to receive a $20 gift card. Terms and Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews. OKX is simply looking for honest reviews and SourceForge will award a gift card regardless of whether the review is positive or negative.Published on Aug 7, 2023Updated on Oct 8, 2025FAQ85