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Why can't I join or claim rewards from a campaign?
Campaign eligibility is determined by system checks to ensure fairness and platform security.Published on 10 June 2025Updated on 19 Mar 202614,182Index components weightage adjustment FAQ
Thus, these components will have more impact on index prices, which means index prices will be more stable and closer to fair market prices. If you don't have any strategies based on index price, no action is required. If you have such strategies, the actions needed are subject to the specific strategies.Published on 14 Dec 2023Updated on 12 Feb 202613How do I start onboarding as an institutional user?
According to our User Agreement, each individual or corporate entity is allowed to register only one account.This policy is in place to ensure fairness and platform security. If the rule is violated, the platform may suspend or terminate services in accordance with the agreement. If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format?Published on 10 Oct 2024Updated on 2 Feb 202652Affiliate FAQ
To ensure fair competition among all channels, invitation codes can't be edited on the registration page.FAQ for users only1. What are the common reasons for my failure to establish a binding relationship with an affiliate? The common reasons include: You entered the wrong invitation code during registration, preventing the establishment of the invitation relationship.Published on 4 Dec 2024Updated on 19 Mar 2026720Understanding OKX's Security Fund
Understanding the OKX Security Fund As a digital asset exchange offering leveraged products, OKX is committed to maintaining a stable and fair trading environment. A key component of our risk architecture is our Security Fund. This article explains the Security Fund's purpose, structure, funding mechanism, and outlines critical disclaimers regarding its operation.1. What's the Security Fund? The Security Fund is a segregated pool of assets, established and fully owned by OKX.Published on 25 Mar 2026Updated on 25 Mar 2026OKX listing mechanism
Introduction To support orderly market openings and fair price formation, OKX applies different listing mechanisms when opening trading for new spot pairs. The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on 27 Apr 2018Updated on 16 Mar 20267,462Why is my deposit/withdrawal suspended?
It's recommended that you pay close attention to our latest announcement for updates on the status of token swap, so you can stay informed and resume operations as soon as possible.During activity/airdrop snapshot (Deposit/withdrawal suspension) To ensure fairness and uphold integrity, deposits and withdrawals will be temporarily suspended during the airdrop snapshot. Service will be resumed immediately after the snapshot. What's an airdrop snapshot?Published on 31 Aug 2023Updated on 26 Jan 2026978
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