All
FAQ
Announcements
Product documents
How do I deposit AED with bank transfer?
Only local UAE banks are supported. Make sure you're transferring from your own bank account and the name on your OKX account matches the name on your bank account. Deposits from third parties will be rejected. While we don't charge a fee for AED deposits via bank transfers, additional transfer fees may be charged by your bank. In the event of system downtime, downtime with our banking providers, deposits may be delayed.Published on May 16, 2024Updated on Feb 12, 2026187How do I withdraw AED with bank transfer?
In the event of system downtime, downtime with our banking providers, withdrawals may be delayed.How do I verify the ownership of the receiving account for the first time cash withdrawal? To comply with local laws and regulations, you may need to verify the ownership of the receiving account during the cash withdrawal process. Verify by making a cash deposit into OKX with the same bank account.Published on May 16, 2024Updated on Jan 21, 2026158How do I deposit AED with Simple bank transfer?
Select AED and + Add account to connect your bank account via Simple bank transfer Select Simple bank transfer option and Add account to kickstart cash deposit Select Next to add your account 3.Published on Jun 11, 2025Updated on Dec 30, 202511How do I submit my proof of address (POA)?
Valid bank statements. Tax form, tax statement, or tax return. Valid rental agreement: The lease period must be for at least 6 months or more and the remaining tenure of the agreement must not be less than 2 months (can be issued for an indefinite period). It has to be signed by both parties (landlord and tenant). Valid utility bills such as water, electricity, gas, home attached television or internet bills, landline telephone bills. Mobile phone statements are not acceptable.Published on Sep 5, 2023Updated on Feb 23, 20264How do I withdraw USD with international wire transfer as a UAE user?
Select the bank account you'd like to withdraw and Preview withdrawal Enter your authorization code or SMS code and select Withdraw to submit your USD withdrawal Notes: to add a withdrawal account, you must first make an initial deposit from that account to your OKX account.Published on May 8, 2025Updated on Jan 2, 20266A beginner's guide to identity verification
I have multiple nationalities. Which nationality should I use to pass identity verification? For the best experience, try using the nationality that is most relevant to your identity.3. Why am I unable to select a voter's card as a form of ID? This type of ID may not be supported for identity verification in your country. If you believe it should be supported in your country, please contact customer support.4. What are acceptable forms of government-issued ID?Published on Sep 25, 2023Updated on Mar 25, 20266,450All you need to know about OKX Middle East Fintech FZE
Find out more on how to deposit and withdraw AED in the following articles: How do I deposit AED with Simple bank transfer? How do I deposit AED with bank transfer? How do I withdraw AED with bank transfer? Trading in AED pairs provides you an opportunity to trade crypto with their local currency. You'll have access to USD trading pairs and the option to deposit and withdraw USD to your bank account through an international wire transfer.Published on Jul 24, 2025Updated on Nov 17, 202510How can I protect myself from scammers?
Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment. Don't solely rely on payment proof provided by the buyer. Also, when you've a large number of orders, don't release your crypto based on an email or SMS notification. Scammers can send a fake SMS which at first glance looks like an SMS from a bank. Or they may send you a fake email, pretending to be from payment services such as Wise or AdvCash.Published on Aug 21, 2023Updated on Mar 3, 202612,027How do I raise a dispute when using P2P trading?
We highly recommend that you chat with your buyer or seller first before submitting a dispute. You can message your buyer or seller via the following steps: Go to Orders (on the app) / My Orders (on the web), select the relevant order Select the message icon to chat with your buyer or sellerWhat should I do if the buyer selected Confirm payment without making a payment? Remember, don't release your crypto until you've actually received the payment in your bank/wallet account.Published on Aug 22, 2023Updated on Mar 26, 20263,507What should I do if I forget my OKX wallet password?
Comparison: Traditional Bank Accounts vs Web3 Wallets Category Traditional Bank Account Web3 Wallet Password recovery Reset by the bank Only recoverable via seed phrase or private key Asset control Custodied by the bank Fully controlled by the user Risk responsibility Partial compensation may apply User bears full responsibility Important Notes on Backing Up Seed Phrases and Private Keys To ensure the safety of your assets, please follow these best practices when backing up your seed phrase or privatePublished on Oct 28, 2022Updated on Mar 5, 202613,274How do I deposit USD with international wire transfer as a UAE user?
app or online banking to transfer funds to the recipient bank account shown in the deposit instructions This is a unique bank account number assigned to you.Published on May 8, 2025Updated on Dec 31, 20254What documents are accepted as proof of source of funds and wealth in the United Arab Emirates (UAE)?
It reflects the broader economic, professional, or business background that led to their current net worth.Acceptable documents you can submit as proof of Source of Funds and Source of Wealth: Source of funds/wealth Source of funds proof type Salary Payslips (past 3 months) Bank statement (past 3 months) or bank letter showing salary earnings and displaying the employer's name Employment verification letter or salary certificate that states name and salary details (issued within the past 3 monthsPublished on Jun 17, 2025Updated on Jan 5, 20262How do I buy with debit / credit cards?
For declined transactions, your bank may place a temporary hold on the amount when the payment attempt is made. These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.8. After completing my purchase with a debit or credit card, where can I view the crypto I purchased?Published on Feb 22, 2024Updated on Dec 31, 2025579Derivatives suitability test FAQ
Gross income Bank statements showing monthly salary and/or rental income of the past 3 months, employer salary letters, documents proving annual profit for non-salaried individuals. Note: Local or foreign bank statements must show your cash holdings over the last 30 days. Statements of your portfolio value and your virtual asset holdings must be generated within the past 7 days. Property valuation documents must be issued by RERA or a UAE-based bank.7.Published on Sep 18, 2024Updated on Jan 20, 202677How do I buy crypto with my cash balance?
To add cash to your balance, you need to make a deposit to your OKX account via bank transfer or any other payment methods available to deposit cash. You can learn more about depositing and withdrawing cash.Getting started Login to your account.Published on Nov 16, 2023Updated on Feb 9, 2026365